Privacy Policy

Who we are

Wester Hardmuir operates this website and online shop. We are committed to protecting your personal data and respecting your privacy. If you have any questions, you can contact us at Laura@hardmuir.com, call 01309 641259, or write to Wester Hardmuir, Nairn, Highlands, IV12 5QG.

What information we collect

We collect personal information such as your name, email address, phone number, billing and delivery address, and order details when you place an order or get in touch. We may also collect limited website usage data through cookies.

How we use your information

We use your information to process and deliver orders, communicate with you about purchases, provide customer support, and improve our website and services. If you choose to opt in, we may also use your details to send occasional marketing updates.

Legal basis for processing

We process your data where necessary to fulfil a contract with you, comply with legal obligations, support our legitimate business interests, or where you have given consent, such as for marketing.

Sharing your data

We only share your information with trusted third parties such as payment providers, delivery services, and website hosting platforms where necessary to operate our business. We do not sell your personal data.

Data retention

We keep your personal data only for as long as needed to fulfil orders and meet legal, accounting, or regulatory requirements, after which it is securely deleted or anonymised.

Cookies

Our website uses cookies to ensure it functions properly and to help us understand how it is used. You can control or disable cookies through your browser settings.

Your rights

You have the right to access, correct, or request deletion of your personal data, as well as to object to certain types of processing or withdraw consent for marketing at any time. To exercise these rights, please contact us.

Data security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse by using secure systems and limiting access where necessary.

Third-party links

Our website may include links to external websites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time, and any changes will be posted on this page.